Account & data deletion
Catchi does not use email passwords. Connected builds use an anonymous guest ID. You can delete both on-device data and server-linked guest data.
Delete inside the app (recommended)
- Open Catchi → Settings.
- Clear local history — removes answers, saved items, and related local state on this phone.
- Delete server-linked data — deletes the guest ID and votes linked to it on Catchi servers. Pending uploads are purged first so nothing is re-uploaded.
If you cannot open the app
Email support@bylishi.com with subject Catchi data deletion. Include approximately when you last used the app and the device type. Without a recoverable guest session we may not be able to locate server votes, but we will help where possible.
What is deleted vs what remains
- Deleted: your guest identity and votes attributed to it; local history you clear.
- Not re-identified: public tallies are aggregates; after deletion they are recalculated without your votes where applicable.
- Rooms / Pass & Play: not kept as long-term accounts; room data is already short-lived.
- Ad partners: deleting Catchi guest or local data does not delete identifiers already processed by Unity LevelPlay or mediated networks; those providers retain data under their own policies.
Uninstalling Catchi removes local data on that device but does not by itself delete server-linked guest votes. Use Settings → Delete server-linked data, or contact support.